Privacy Policy

Welcome to Twear. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our online store, purchase our products, contact us, or otherwise use our services.

By accessing or using our online store and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit, interact with, or purchase from Twear, we may collect personal information necessary to provide our products and services.

The information we may collect includes:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order and Purchase Information
  • Customer Account Information, where applicable
  • Customer Support Communications
  • Return, Exchange, and Refund Information
  • Payment-related information processed through authorized payment service providers

We may also automatically collect certain technical and usage information, such as IP address, browser type, device information, operating system, cookies, and website interaction data.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill customer orders
  • Arrange shipping and delivery
  • Send order confirmations and shipment updates
  • Provide customer support
  • Manage returns, exchanges, and refunds
  • Respond to customer inquiries
  • Improve our products, website, and services
  • Personalize the online shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Maintain website and transaction security
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted by applicable law and customer preferences

Payment Information

Payments may be processed through authorized third-party payment service providers.

Twear does not store complete credit card numbers, debit card numbers, UPI PINs, net banking passwords, or other sensitive payment credentials on its own systems.

Payment service providers may process payment-related information according to their own privacy policies and applicable legal requirements.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate, analyze, and improve our online store.

Cookies may help us:

  • Maintain website functionality
  • Remember customer preferences
  • Understand website usage
  • Analyze website performance
  • Improve the shopping experience
  • Support relevant advertising and marketing activities, where permitted

You may manage cookies through your browser or available privacy settings. Disabling certain cookies may affect some website features or functionality.

How We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These service providers may include:

  • E-commerce and technology platform providers
  • Payment processors
  • Shipping and logistics partners
  • Website and technical service providers
  • Analytics service providers
  • Marketing service providers, where applicable
  • Professional advisers
  • Government, regulatory, or legal authorities where required by applicable law

We do not sell or rent your personal information for monetary consideration.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and maintain customer orders
  • Provide customer support
  • Manage returns, exchanges, and refunds
  • Resolve customer disputes
  • Prevent fraudulent activity
  • Maintain business and transaction records
  • Meet accounting, tax, legal, and regulatory obligations

The applicable retention period may vary depending on the type of information and applicable legal requirements.

Data Security

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Withdraw consent where processing is based on consent
  • Opt out of eligible marketing communications
  • Raise questions or concerns regarding the handling of your personal information

To submit a privacy-related request, please contact us using the contact information provided below.

We may request reasonable information to verify your identity before processing certain privacy requests.

Marketing Communications

Where permitted, we may send promotional emails or marketing communications regarding products, offers, promotions, or store updates.

You may opt out of eligible marketing communications by using the unsubscribe option provided in the communication or by contacting our customer support team.

You may still receive necessary transactional communications relating to orders, payments, shipping, delivery, returns, exchanges, refunds, or customer support.

Third-Party Services and Links

Our online store may use or contain links to independent third-party websites and services.

Twear is not responsible for the privacy practices of independent third parties.

We encourage customers to review the applicable privacy policies of third-party websites and service providers before providing personal information.

Children's Privacy

Our services are not intended to knowingly collect personal information directly from children where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information improperly, please contact our customer support team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any updated version of this Privacy Policy will be posted on this page with a revised Last Updated date.

Contact Information

If you have questions, concerns, or privacy-related requests, please contact us:

Twear

Owner: Sneha Sharma

Email: twear2@outlook.com

Phone: +91 74185 29639

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad
Uttar Pradesh – 201003
India