Return & Refund Policy

At Twear, customer satisfaction is important to us. We aim to provide a smooth, transparent, and reliable online shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, refunds, damaged or incorrect products, and order cancellations.

Return Eligibility

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the product must meet the following conditions:

  • Be unused and unworn
  • Be unwashed
  • Be in its original condition
  • Have all original tags and labels attached
  • Be returned with the original packaging, where applicable
  • Be free from stains, odors, damage, or alterations
  • Include valid proof of purchase or order information

Products that do not meet these conditions may not be eligible for a return, exchange, or refund.

How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Customer Name
  • Order Number
  • Registered Email Address or Phone Number
  • Product Details
  • Reason for Return
  • Clear Photos of the Product, if applicable

Email: twear2@outlook.com
Phone: +91 74185 29639

Please do not send any product back without first contacting our customer support team. Applicable return instructions will be provided after your request has been reviewed.

Non-Returnable Items

The following products may not be eligible for return, exchange, or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized products
  • Gift cards
  • Products that have been worn or used
  • Washed products
  • Products damaged due to customer handling
  • Altered products
  • Items without original tags or labels
  • Items returned outside the applicable return period

Additional return restrictions clearly displayed on the applicable product page before purchase may also apply.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photos of the product
  • Clear photos of the packaging

After reviewing your request, we may provide an appropriate resolution, such as:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund, where appropriate

The available resolution may depend on the nature of the issue and product availability.

Exchanges

Eligible products may be exchanged for a different size or available variant, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested size or variant is unavailable, our customer support team may provide another available resolution in accordance with this policy.

Return Shipping Charges

If an approved return is due to a damaged, defective, or incorrect product sent by Twear, we may bear or arrange the applicable return shipping.

For other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.

Any applicable charges will be communicated before the return or exchange is processed.

Return Inspection

All returned products may be inspected after they are received.

We may check the product's:

  • Condition
  • Signs of wear or use
  • Original tags and labels
  • Original packaging
  • Product damage
  • Return eligibility

A refund or exchange will be processed only after the returned product meets the applicable eligibility conditions.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method.

Approved refunds are typically processed within 5–10 business days. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, approved refunds may require the customer to provide suitable refund details through our authorized customer support channel.

Our customer support team will provide instructions regarding the available refund method.

Customers should provide refund-related information only through our authorized support channels.

Order Cancellation

Customers may request an order cancellation before the order is dispatched.

Please contact us as soon as possible with your order details.

We cannot guarantee cancellation after an order has been processed or shipped. Once an order is dispatched, the applicable return conditions under this policy will apply.

Late or Missing Refunds

If an approved refund has not appeared within the expected timeframe:

  1. Check your bank account or original payment method.
  2. Contact your bank, card issuer, or payment service provider, as processing times may vary.
  3. Contact our customer support team with your order and refund details.

Our customer support team will review the available information and assist you with the refund status.

Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Twear

Owner: Sneha Sharma

Email: twear2@outlook.com

Phone: +91 74185 29639

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad
Uttar Pradesh – 201003
India