Shipping Policy

Thank you for shopping with Twear. We are committed to processing and delivering customer orders safely and efficiently. This Shipping Policy explains our order processing times, estimated delivery timelines, shipping charges, tracking, and delivery procedures.

Order Processing

Orders are generally processed within 1–3 business days after the order and payment are successfully confirmed.

Orders are processed from Monday to Saturday, excluding Sundays and public holidays.

During festive seasons, promotional events, sales, or periods of high order volume, processing may take additional time.

Shipping Coverage

We currently ship to serviceable locations across India.

Shipping and delivery availability may depend on the customer's PIN code and the service coverage of our courier and logistics partners.

Estimated Delivery Time

Our estimated delivery timelines after order processing are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote or Limited-Service Areas: 5–10 Business Days

Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping destination, courier operations, weather conditions, public holidays, and circumstances beyond our reasonable control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping charges may depend on:

  • Delivery Location
  • Order Value
  • Package or Product Details
  • Available Shipping Method

Eligible orders or promotional campaigns may qualify for Free Shipping. Any applicable free shipping offer will be displayed on our online store or during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be sent to the email address or mobile number provided with your order.

Tracking information may include:

  • Tracking Number
  • Courier Details
  • Shipment Status
  • Estimated Delivery Information

Tracking information may take some time to update after the package has been handed over to the courier partner.

Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • High shipment volumes
  • Remote location service limitations
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our reasonable control

Twear will make reasonable efforts to assist customers with shipment-related concerns.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify your:

  • Full Name
  • Mobile Number
  • House, Flat, or Building Details
  • Street or Locality
  • City
  • State
  • PIN Code

If an order cannot be delivered because of incorrect, incomplete, or outdated shipping information provided by the customer, additional shipping or reshipping charges may apply.

Failed Delivery Attempts

Our courier partners may attempt to contact customers before or during delivery.

If delivery is unsuccessful because the customer is unavailable, unreachable, refuses the shipment, or provides incorrect delivery information, the package may be returned to us.

Additional shipping charges may apply if the customer requests reshipment.

Lost Shipments

If your order appears to be lost in transit, please contact our customer support team with your order number and available tracking details.

Our team will review the shipment information and may coordinate with the applicable courier or logistics provider.

Damaged Shipments

If your order arrives with visible shipping damage, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Product
  • Clear Photos of the Packaging

Our customer support team will review the information and provide an appropriate resolution according to our applicable store policies.

Order Changes and Cancellations

If you need to request a shipping address change or order cancellation, please contact us as soon as possible.

We cannot guarantee that order changes or cancellations can be completed after an order has been processed or dispatched.

Once an order has been shipped, applicable returns and refunds will be handled according to our Return & Refund Policy.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact us:

Twear

Owner: Sneha Sharma

Email: twear2@outlook.com

Phone: +91 74185 29639

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad
Uttar Pradesh – 201003
India